Western Power: Updates to terms and conditions + New website coming soon

As Western Power continue to work with industry to provide more clarity for customers when they engage Western Power for services, Western Power have made some changes to the terms and conditions for Customer Funded projects. The new terms and conditions will come into effect for all new Customer Funded applications submitted from 1 August 2016.


  • Clause 3 - Revised to recover the cost of producing a feasibility study or design information package, if that cost is more than the initial fee charged.
  • Clause 5.2 - Western Power’s Access Offer period has increased from 30 days to 60 days for all quotes except Land Subdivisions, which have remained at 90 days.
  • Clause 16 - Amended to enable Western Power to recover costs for projects that are terminated.


  • Clause 6 - A new clause to explain what is meant by ‘Assumed Conditions.’ ‘Assumed Conditions’ assist in demonstrating what facts we have taken into account when quoting, and thus should they differ there may be a basis for a variation.
  • Clause 8 - Is a new clause related to variations. This clause enables Western Power to recover additional costs, or in some situations not proceed with a project.


  • Clause 11 - Indemnities, has been removed.

Click here to view the terms and conditions. 

NECA Technical advise members to familiarise themselves with the new conditions as there could be additional costs associated with projects if you take ownership, for example the undertaking of feasibility studies on behalf of clients for supply upgrades.

Coming soon - Western Power's new website

It’s been more than 10 years since Western Power have changed the look and feel of their website, and while they’ve made improvements over that time, customer feedback has consistently told Western Power that users want more in the digital age.

Western Power are happy to share the news that they will soon be going live with a completely redeveloped website.

Over the past year they’ve explored new website technology and consulted with customers, including industry and business representatives, to make sure that the new site hits the mark.

Some of the major improvements that you’ll notice include:

  • A new interactive and real-time power outage map – you can search your location for outages as well as see other incidents across the network
  • A new streetlight map – so you can find and report faulty streetlights
  • Navigation based not on who you are, but what you’ve come to the site to do
  • Mobile optimisation – an improved experience if you’re on the go
  • Simplified and accessible digital forms so you can transact online
  • A complete content review to provide information that’s relevant.

If you can’t find the new location for any information, Western Power have also added in a more powerful search function that will be able to help you find what you’re looking for.

Feedback can be provided via the Contact us page of the Western Power website.