Western Power update - Reconnecting your power in the aftermath of Cyclone Seroja


Reconnecting your power

Western Power has been working to replace infrastructure in your area following the impact of the recent extreme weather. 

Even once our infrastructure is replaced, your power may not be back on. There are additional steps that some residents and property owners may need to take.

If your home or property has sustained damage, please look for a tag or notification on the status of your electricity supply. This will be placed in the meter box, or at the front door if there isn’t enough space in the meter box for the disconnection tag.

Temporary disconnection

If the tag says Temporary disconnection the homeowner or other person in charge must arrange for an electrical contractor to complete the required works. Once all of the defects listed have been fixed your supply can be reconnected.

Information | Caution

If the tag says Information | Caution your connection can be reconnected to the network when power’s been restored. Once connected, you can flick your main switch to ‘On’.

In all circumstances, if your home has been damaged, we recommend that you get a licensed electrical contractor to check the integrity of the electrical installation in your property.

For your safety when network power is restored, the electrical inspector advises that you conduct a visual safety check on all external electrical equipment (including bore pumps, power points, external ground lighting) within your property prior to turning it on. If you find any damaged electrical equipment you must contact an electrical contractor to have the problem fixed.

Power fluctuations may occur when power is restored, so it’s helpful to unplug sensitive appliances before reconnecting. When reconnected, turn on appliances one at a time, starting with lights and small appliances.  If you experience any shocks, zaps or tingles report them immediately on 13 13 51.

Using a generator

The network has sustained significant damage and in some areas it may take some time to restore power. We understand that some customers may wish to connect generators to their homes in the interim. You should only do this if it’s safe for you, the community and our workforce.  

If your property has not been damaged, generators can be used as long as:

  • They’re being used according to manufacturer guidelines
  • The cord and generator are within specifications
  • They’re connected legally (changeover switch installed)
  • Used in accordance with Department of Fire and Emergency Services (DFES) directions.

Before you connect a generator, contact your local electrical contractor or Building and Energy on 1300 489 099.

Extended outage payment scheme 

Western Power administers the State Government’s extended outage payment scheme (EOPS) to acknowledge community inconvenience during periods without power.   

The extended outage payment is usually $80 but has been increased to $160 for customers impacted by this weather event. It’s a courtesy payment and is separate from the disaster relief payments offered by the Federal Government.  

If you’re a cyclone affected customer and have already applied for the EOPS payment, you don’t need to apply again - the payment will automatically be increased for you.

You can apply once your power is reconnected. To find out more and lodge a claim, visit the extended outage page on our website. You’ll need your meter number and bank details to do this. We can help you fill out the form over the phone – please call 13 10 87 for assistance between 8am - 5.30pm Monday to Friday. 

Reconnection fees

Western Power is waiving fees related to network connections and reconnections for residents whose properties were impacted by the extreme weather. 

For residents whose property has been destroyed by the cyclone, we’ll be waiving the cost of establishing a temporary builder supply (if required), which can be up to $555. Where property or network connections have been damaged but not destroyed, reconnecting existing customers’ points and replacing meters will be free of charge as per our normal practice. 

Your licenced electrical contractor can contact  13 13 51 to request reconnection, or contact 13 10 87 between 9am - 5.30pm Monday to Friday to apply for a temporary builders supply or other services.

For more information

View the power outages map >

Follow us on social media for updates on outages >