Update on processing delays for electricity upgrade requests

18 May 2023

Are you waiting for a load upgrade application to be processed by Western Power? We've reached out on behalf of members and unfortunately, the news on this issue is not promising.

Like every business in Western Australia, Western Power are experiencing staff shortages and, unfortunately, one of the areas that has been most affected is their engineering department.

As a result, the current processing time for an electricity upgrade quote and approval is between 6 and 9 months. Should you wish to proceed with the upgrade, construction of the installation will take a further 2 to 3 months. Consequently, we would encourage members to allow for between 9 and 12 months for the completion of a load upgrade. This applies to residential, business and commercial applications.

Obviously, Western Power is attempting to improve this timeframe. However in the current skills environment, we would strongly advise you to be conservative in your communications with clients.