NECA Safe Digital - Frequently Asked Questions

NECA Safe Digital Manual - Getting Started >

This Manual is designed to help members get started with NECA Safe Digital, guiding you through the sign-up and set-up process with simple instructions and graphics.

NECA Safe Digital Manual - Using the Tools >

This Manual provides step-by-step instructions on how to use each of the tools in the NECA Safe Digital App.

If you have any questions, please contact NECA WA on (08) 6241 6100.

Console FAQs

QuestionAnswer
Q: How do I log into the console?

A: Visit https://console.tokntechnology.com/account/sms-login/neca

Visit https://console.tokntechnology.com/account/sms-login/neca > Enter in the mobile phone number you signed up with and select ‘Get Code’ > A code will be sent to your mobile via text. It is case-sensitive > Once you have received the code, enter it in in and select ‘Verify Code’ > The My TOKN console will open.


Please note: do not try to log in with a username and password. NECA members can only log in with a mobile phone number. 

Q: How do I add additional users?

A: You can add more users via the 'Manage My Billing' button in the Billing section.

Log into the console > Click on 'Manage My Billing' button in the Billing section > Select the 'Add/Edit User Licenses' button > Drag the slider across to add more users > Select the 'Update Licenses' button > A pop-up box will ask you to confirm that you would like to add more users and state the new monthly price. If you are happy to go ahead, select 'Yes' > You will now be able to add the new user details via the 'Users' section of the console by selecting the '+' symbol in the top right corner.

Q: How do I edit an existing user's name or phone number?

A: You can edit a users details by selecting the pencil icon next to the user's name in the Users section.

Log into the console > Click on pencil icon next to the user's name in the Users section > Update the name, email and/or phone details > Select 'Save' > You will receive an automated email from support@tokntechnology.com confirming that 'Your TOKN user account has been successfully updated'. 

Q: How do I remove a user?

A: You can edit a users details by selecting the 'x' icon next to the user's name in the Users section.

Log into the console > Click on 'x' icon next to the user's name in the Users section > A pop-up box will ask you if you want to remove the user > Select 'Yes' > You will receive an automated email from support@tokntechnology.com confirming that 'Your TOKN user account has been successfully updated'. 

Q: How do I add a work site in the console?

A: You can add a work site via the 'List Manager' section of the console.

Enter in the details of your existing and upcoming work sites so that your workers can easily select the relevant site from a drop-down list in the app > Select the ‘List Manager’ link in the App Data section > Click on the third row in the list, titled ‘Sites’ > To add a new site, click on ‘New Item’ > Record the site details and select “Add to list’ > The new site should now appear in the Sites list and be accessible via the NECA Safe Digital app.

Please note - sites can also be added via the App.

Q: How do I upload my signed company SWMS to the console?

A: You can upload a SWMS via the 'List Manager' or 'Add SWMS' section of the console.

Via the 'List Manager' link:

Select the ‘List Manager’ link in the App Data section > Click on the fourth row in the list, titled ‘SWMS’ > To add a new SWMS, click on ‘New Item’ > Add an ID and title for the SWMS and click on ‘Choose a file’ to upload the document > Select ‘Add’ > The newly uploaded SWMS will now appear in the SWMS list and be accessible via the NECA Safe Digital App

Via the 'Add SWMS' link:

Select the 'Add SWMS' link in the App Data section > Add an ID and title for the SWMS and click on ‘Choose a file’ to upload the document > Select ‘Add’ > The newly uploaded SWMS will now appear in the SWMS list and be accessible via the NECA Safe Digital App

Q: How do I add a vehicle in the console?

A: You can add vehicle via the 'List Manager' section of the console.

Select the ‘List Manager’ link in the App Data section > Click on the second row in the list, titled ‘Registration’ > To add a new vehicle, click on ‘New Item’ > Record the registration number, model and number of the vehicle (if relevant) > Select ‘Add to List’ > The vehicle will now appear in the list of vehicles that can be accessed via the NECA Safe Digital App when using the ‘Vehicle Inspection Tool’.

Please note - vehicles can also be added via the App.

Q: How do I add extra attendee names (who are not users of the App) to be accessed in the Pre-Start/Toolbox and Risk Assessment tools?

A: You can add extra attendee names (who are not paying users of App) via the 'List Manager' section of the console.

Select the ‘List Manager’ link in the App Data section > Click on the first row in the list, titled ‘Additional Attendees’ > To add a new name, click on ‘New Item’ > Enter the first and last names > Select ‘Add to List’ > The name will now appear in the list of Additional Attendees that can be accessed via the NECA Safe Digital App when using the ‘Pre-Start/Toolbox' and 'Risk Assessment' Tools’.

Q: How do I update my payment details?

A: You can update your payment details by selecting the 'Manage my Billing' button in the Billing section.

Log into the console > Click on 'Manage My Billing' button in the Billing section > Select the 'Change Card' button > Enter in the card number, expiry date and CVC of the credit card you want to pay with and select 'Change Card'.

Q: How do I view my invoices/receipts?

A: You can view your previous invoices by selecting the 'Manage my Billing button in the Billing section.

Log into the console > Click on 'Manage My Billing' button in the Billing section > Select the 'Invoices' tab > Click on the 'View' button to access a PDF version of a particular invoice.

Q: How do I view tool submissions?

A: You can view tool submissions in the App Data section.

Log into the console > Click on the tool you want to look at in the App Data section > Submissions will be displayed in a table format > Click on a particular row to view all the details for that submission.

Q: How do I access a PDF copy of a submission?A: You can access a PDF copy of a tool submission in the App Data section.

Log into the console > Click on the tool you want to look at in the App Data section > Submissions will be displayed in a table format > Click on a particular row to view all the details for that submission > Click on the 'View PDF' button to open a PDF for that submission.
Q: How do I cancel my subscription?

A: You can cancel your subscription by selecting the 'Cancel Subscription' button in the Billing section. 

Once cancelled, your subscription will run till the end of the current billing period. If you change your mind, it can be reactivated before then. No more charges will be processed on your nominated credit card.

Log into the console > Click on 'Manage My Billing' button in the Billing section > Select the 'Cancel Subscription' button > A pop-up box will ask you to confirm your wish to cancel by typing 'cancel' in the text field and then selecting the 'Cancel Subscription' button. 

Q: Can NECA Safe Digital integrate with simPRO?

A: Integration with simPRO could be possible in the future but is not available with the current product.

Please email safety@necawa.asn.au if this is a feature that would benefit your business.

App FAQs


QuestionAnswer
Q: How do I download the App?

A: You can download the TOKN Mobility Client App via the Apple App StoreGoogle Play Store or Microsoft Store.

Q: How do I log into the App?

Please note - when you log into NECA Safe Digital App for the first time, you will need to select the blue TOKN icon > When you are logged into the App, the icon will change to the NECA Safe Digital icon.

Tap on the App icon > Enter your mobile number into the field > Select ‘Get Code’ > A code will be sent to your mobile via text. It is case-sensitive > Once you have received the code, enter it in in and select ‘Verify Code’ > The NECA Safe Digital App will open.   

Q: What do I do if a user can't log into the App? A: Check that the user details are correct in the console.

Log into the console > Click on the relevant user in the Users section and verify the mobile phone number that is recorded is correct.

If the user still can't log in, contact NECA on (08) 6241 6100.
Q: What devices are compatible with the NECA Safe Digital App?

A: The App is compatible with the following devices:

  • Android: Version 5 and above
  • iOS: Version 10 and above
Q: Does the App work without Internet connectivity?

A: Yes, the App can be used without Internet connectivity.

When you return to a location with Internet access, the App will sync any submissions you have made.