Disconnection service call-outs are set to increase – here’s why

Members are advised of the following message from Western Power:

Why you can expect to see an increase in disconnection service call-outs 

The WA State Government, Department of Building and Energy, Western Power and Horizon Power are launching a state-wide awareness campaign this Sunday, highlighting the dangers associated with electric shocks and tingles. 

What this means for NECA WA members 

Western Power anticipates electricians may receive more service requests than usual over the coming months. Properties identified by Western Power which have faulty wiring, will have the electricity supply temporarily disconnected until the issue is fixed by a licensed electrician.  

We all know how annoying it is to be without power. By responding to these job requests promptly, and contacting Western Power ASAP to reconnect the customer, it will help ensure they aren’t without power for any longer than necessary. 

What to do if you receive a service request 

What you need to do hasn’t changed, but here’s a reminder: 

When you visit the property, the customer will give you a disconnection card from Western Power indicating where the fault is. 

  1. Check the installation and carry out the work to fix the issue. 
  2. Complete and sign the orange disconnection tag located in the meter box or point of supply and leave it in the meter box. 
  3. Make sure there is clear and unrestricted access to the electrical installation and associated equipment. 
  4. Contact Western Power on 13 13 51 (24 hours a day) to let them know the repairs are done and it’s safe to reconnect.  
  5. Submit a Notice of Completion in accordance with the Electricity (Licensing) Regulations 

What’s the point of the campaign? 

There were more than 3,700 instances of shocks and tingles reported to Western Power in 2017/2018. They have found customers are confused about what an electric shock or tingle is, so the campaign aims to set things straight.  

Many also don’t know they should contact Western Power if they experience a shock or tingle from an electrical appliance or metal fitting.  

You can expect to see ads about the Shocks and Tingles campaign on free to air and catch up TV, social media, at shopping centres and on outdoor billboards. 

For more info about the campaign visit the Western Power website.